Returns & Exchanges
At Sunnamusk, we want you to be completely satisfied with your fragrance purchase; if you are not, you can return unopened and unused items within 14 days of receipt. Please ensure all original packaging and seals remain intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our dedicated customer service team or visit our online portal with your order number and reason for return to receive your unique authorization code.
Secure Packaging
Carefully pack your items in their original presentation boxes and shipping carton to ensure the delicate fragrance bottles are protected during transit.
Dispatch the Parcel
Affix the provided return label to your package and drop it off at your nearest authorized courier point, ensuring you obtain a proof of postage receipt.
Quality Inspection & Refund
Once our warehouse team verifies that the item is in its original, saleable condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing